Wind provides support on a "best-effort" basis. Telephone support is available to all Wind subscribers all of the time, however on-site activity makes different demands. Cost containment and personnel expenses require we follow certain guidelines:|
Standard Business customers and above may expect work-hour techncian response times of under two-hours and often mere minutes. Weekend response times relax to a four-hour window. Weekend on-site dispatch may entail additional fees depending on circumstances but there is never a charge for repairs which fall in our responsibility area.
Residential customers will receive work-hour responses within the day if telephone support is insufficient to resolve the problem. On-site support is available at no cost to Premium Residential customers at our discretion. Calls made for support after hours or during the weekends may not be responded to until business hours resume.
Response time is the period of wait for a representative other than phone-support to contact you about your issue.
Weekend dispatch is available to any residential wireless customer, however there is a $250 weekend-emergency dispatch charge in addition to replacement costs of any equipment the customer is responsible for.